To help assure on-time delivery during the busy holiday season, please place your order at least 2 days prior to the following major holidays (Please note we are closed on most major holidays, and orders will be delivered no later than the day before if order is placed on time: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Memorial Day, Independence Day and Labor Day.
We are closed on these holidays: New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Same Day Delivery
If you order by 11:00 am in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 10:00 am on Saturday.
We are unable to guarantee delivery at a specific time. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.
Normal delivery times are 10am-6pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, please call to verify.
These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.
Banners Funeral Arrangements
Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.
Teachers' gifts are accepted at schools but most schools usually do not accept deliveries for students. Please contact the school before placing your order. We may require an alternate residential address for students in order to ensure delivery. Orders to schools should be placed early because they usually must be received by 2pm.
We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.
If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling or Changing an Order
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.
Recipient May Be Contacted
We do our best to keep your gift/delivery a suprise but in some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Recipient Not Home
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when we attempt a delivery, we will either:
- Call the recipient to schedule an appropriate delivery time
- Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time
- Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
- Leave the gift bouquet with a neighbor and place a message on the recipient's door with this information
Recipient Refusal of Delivery
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.